Dock Master

quote:
Originally posted by rawidman

Like a restaurant. If I eat at a restaurant and don't like the food, the layout, etc. I don't ask or demand that they change, I go to a different restaurant the next time.

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Great analogy....works for me....
 
quote:
Originally posted by rawidman

My marina manager does not smoke in his office, nobody smokes in the office. If he did, I would not presume to tell him what he can and cannot do in his office. I certainly would not take my children into the office and tell the manager not to smoke while they are in there.
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That's the way I feel too. Don't presume that you can tell people how to behave, you can only control your reaction to it. However, if this is truly the reason you are not welcome anymore, and I must admit is seems silly or at the very least far-fetched, then I would certainly hit the road and take your friends with you. It would certainly be a case of when you get good service, you tell two people, when you get bad... you tell TEN. It's the way of the free-market.
 
Hogan

"BillyBo was treated like crap by his marina, he is perfectly within his rights to leave, and to take as many others with him as possible."

If his version is accurate, I agree. However we haven't heard the other side of the story. Having been a marina renter for 45 years I can truthfully say that I have never seen anybody bounced that didn't deserve it.

Sure would like to hear the ladys side of it.
 
Same experience with a marina on Ft.Myers Beach. They chased me out and I left to another marina. About 10 other boaters left when their leases were up because of the owner/mgr.
And I run my business with the attitude that the customer is always right. Although some pay more than others :)
 
You asked the marina manager not to smoke in his own office? I'm not big on smokeing either, but it is his office.
 
In CA it would not matter who owns what or what the desire of who is. If it is public and indoors there is no smoking. No question. Personally if just going to a place was a hassle I would not stay. Like the restruant annology above. That being said, with some business owners on here and their apparent attitude, it amazes that folks stay in business despite themselves.

OHB - Good for you holding your own. However, I think 5 minutes with you and I would be googling your competitor on my way out of your office. Life is to short to have someone that I am paying to perform a service be a butthead. Even if that commodity is in short supply.
 
quote:
Originally posted by Gregory S

You asked the marina manager not to smoke in his own office? I'm not big on smokeing either, but it is his office.

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It's his office, or "the office"? Places have offices with the expectation that people come in there to do business. I don't think the request was unreasonable. Now, law aside, I also don't think the response of "no, I will continue smoking in my office and you can do what you choose" is unreasonable either. But, not liking someone asking you that and telling them to leave the marina forever? Sounds extreme unless there's more to this.
 
Why does there have to be more to this?

The customer is not satisfied, he was told he's not welcomed back, what more could there be to it ?

Plus he must have been more then " just a customer " He did free work that the owner must have been satisfied, plus it must have increased the value of the property.

Once again as a business owner i have to kiss rb2@gr5tss everyday, cause customers don't grow on trees.
 
Frankly, I do not really understand the heated discussions.

Clearly the customer and the manager have "irreconcilable differences". 'Nuff said; part company.

HOGAN's right. So is OHB. The answer is good communication and compromise. If that fails, then part company. Ultimately, the chips will end up in the "correct" place.

We ( most of us ) boat for the enjoyment of it. Others call it work, but I suspect that they enjoy it also. Mother Nature offers enough stress that additional stress need not be searched out. If you do not like conditions where you are either change your attitude or find a better place. It is all quite simple.

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In some areas you are "stuck" with only one choice. In that case go back to good communication and compromise. Make the best resolution that you can, then live with it, 'cause that is as good as it's gonna get.
 
John

I don't think you would find me that onerous. I've negotiated significant end of contract claims, with multiple contractors, with no litigation. My employer was happy and my contractors weren't excessively unhappy. In my peer group I am considered tough but fair.

I have all the sympathy in the world for vendors that have to put up with undesirable customers to make a living.

My grandson works the window at McDonalds. It's beyond belief what he has to put up with and not react.

Most people are decent and reasonable, some are not. I won't maintain a relationship with the "not's"

I have been fortunate that the people I have worked for and the people that have worked for me have been in the favorable group. In my entire career (50+ years)I have only had to release 7 people for performance/personal issues
 
Thank you all for the input, I have tried to be as diplomAtic as possible here, but, OHB is out to lunch, I have done nothing wrong here, niether has the other boater who got thrown out, every year at the marina boat are stole, broken into, outdrives stolen during winter, our friends farm is cheaper has security cameras, he is cheaper, to be honest, if he was more expensive I would still store with him.
I have been upset because I was wronged, if I get a speeding ticket I accept I broke the rules and pay, but this is not the case here, I WILL have justice in this. This woman has no business being in charge of any place that deals with public, I have 150 employees reporting to me, I admit I am not too keen on some of them but I treat them all with the same level of respect.
 
As a business owner, I will do whatever it takes to keep the customer happy. These economic conditions mean that all rules/policies are just a guide for us. As long as the ledger is all black ink and all parties are happy, I could care less.

I was once in a marina (3 years) where the Dock Master was a complete jerk toward everyone he disliked. I got along fine, but couldn't stand the way he treated my fellow customers. He kept this behavior up even as the economy softened. While other marinas entered the recession full, his marina entered it half empty. Of course, occupancy then dropped the same as everywhere else and they are now at about 25%. He got fired - finally.
 
I run a business as well and have owned various businesses most of my life the customer is always right. That works about 99% of the time, once in awhile there is that one customer that no one can satify. I'm with OHB and Hogan both have good points but both opinions have merit. Even if it's illegal like it is in NJ to smoke in your office I hate the law and would have never brought that up with the manager. It's another case of the government over reaching.
If you don't like it don't bring your children to her office!
Bill
 
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