Help desk experience

[jcason]

This is my first experence with Boat Fix, and I must say I am not impressed at all. I wanted to order tim tabs for my boat but wanted a different switch than what was offered in the kit. I called Bennett and they told me to add and s to the part no. I tried to call Boat Fix to ask them if they would do it and could not get anyone on the phone. After two days I put in a ticket on the help desk, and asked if someone could call me so I could explain it. It was assigned to George. George, replied to me to to call Bennett and they would tell me what to do. Then he closed the ticket so I could not respond. I ordered from someone else that I could talk to. It had just become to much trouble to deal with Boat Fix.They were also cheaper. I understand this may have been a one time failure but I feel I should have been able to talk to someone if needed.

 

[L Hall]

Did you leave a message when you tried to call? I found your help desk ticket but there was no mention of any discussion with Bennett. George sent this response:

Ok you need to arange this ahead of time with Bennett Marine. They will give you usually a special part number and make the kit up that way. We cannot just pop open the boxes and swap things out. Call Bennett, tell them you are working with us, (they know us really well for this kind of thing) they will tell you how to pull it off). (954) 427-1400

 

[L Hall]

We apologise for the problem. George is usually very good about returning his calls.