I think it is important to recognize the people that make a business what it really is.
There are so many products out there that are "just ok" because of the crappy service/support that we receive from their "customer representatives".
There are a few exceptions where a great product is supported by great people.
This is one of those exceptions - I currently own a Monterey 248LSC and am patiently awaiting the arival of my new 2007 Monterey 298SC.
I want to commend Henry (I hope that was his name - only spoke to him once) on his enthusiasm and exitement when he found out what I was having built at their facility; he went on about test drives and how the boat handled and how nice it was and how much he enjoyed what he did for a living (it was obvious).
There is the dealership that thank god I stumbled upon in Portsmouth Virginia - Bills Marine - that is run by the nicest people on the planet. Bill, Judy, Travis, Shawn, and Tommy (I know I am leaving a couple out that I can't remember - sorry) that from the front door in sales to the side counter for service and parts once again obviously love their job, have a sense of humor, treat you like an appreciated customer and will do pretty much do anything you would expect to make you a happy and satisfied customer.
-and- I saved the best for last. They have a young lady working for Monterey that is just awesome, she has put up with me and my atticipation for the arrival for the new boat and answered questions that I don't think many other people could. From technical specs to customer feedback, new additions to the model line and what to expect. Absolutely awesome - I'm not sure if I could ever do the same.
My hat's of to you Sue K!!
So....Monterey, not only do you have a great product, but you have a sales and support force that really makes the difference.
Kudos to you and your company!
Sincerely,
Jason Shepherd
"SHEP"
There are so many products out there that are "just ok" because of the crappy service/support that we receive from their "customer representatives".
There are a few exceptions where a great product is supported by great people.
This is one of those exceptions - I currently own a Monterey 248LSC and am patiently awaiting the arival of my new 2007 Monterey 298SC.
I want to commend Henry (I hope that was his name - only spoke to him once) on his enthusiasm and exitement when he found out what I was having built at their facility; he went on about test drives and how the boat handled and how nice it was and how much he enjoyed what he did for a living (it was obvious).
There is the dealership that thank god I stumbled upon in Portsmouth Virginia - Bills Marine - that is run by the nicest people on the planet. Bill, Judy, Travis, Shawn, and Tommy (I know I am leaving a couple out that I can't remember - sorry) that from the front door in sales to the side counter for service and parts once again obviously love their job, have a sense of humor, treat you like an appreciated customer and will do pretty much do anything you would expect to make you a happy and satisfied customer.
-and- I saved the best for last. They have a young lady working for Monterey that is just awesome, she has put up with me and my atticipation for the arrival for the new boat and answered questions that I don't think many other people could. From technical specs to customer feedback, new additions to the model line and what to expect. Absolutely awesome - I'm not sure if I could ever do the same.
My hat's of to you Sue K!!
So....Monterey, not only do you have a great product, but you have a sales and support force that really makes the difference.
Kudos to you and your company!
Sincerely,
Jason Shepherd
"SHEP"