Bigger Problem

S

seabug

Member
Joined
Aug 27, 2005
RO Number
18861
Messages
147
After careful wording of my order, BoatFix has double billed me for ONE order. How many months does it take to get a response from that company? This is my first business experience with BF; so far not very good.
 
seabug, I found your last name here and was able to find your "orders." You placed two orders, one 117623 and one later that day. The first one I emailed you about personally. The second one, 117638, was placed by you subsequently and the system charged it. The first order was placed on the 16th, a Saturday, and shipped on Monday, the 18th. I have issued credit for the second one. The only help ticket we have from you is dated today at 6:30 PM - shortly before this post. However, you should be all set now.
 
Sometimes you just can't please people!!
 
I have the order copied on my hard drive, but no knowledge of a second order. This is the third time a double order has been charged to PayPal. I guess I'll take it from there. Nevertheless, I'm sorry for your inconvenience.
 
seabug, it's no inconvenience to us. The inconvenience was to you. However, we are now running a fully PCI compliant shopping cart so there's no reason to have to deal with PayPal.
 
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