BoatFix Web Site

F

Family Time II

Member
Joined
Feb 16, 2005
RO Number
16317
Messages
38
Is Boat Fix still in business? I have placed an order with them and there is no sign of them filling it. No return calls, or Emails. No one even answering the phone!
 
Hang in there, Les should chime in soon.
 
Somethings going on there because I had a problem getting in touch with someone when I placed my order. Now, 3 days later I called and asked for a tracking number and the order was never shipped. PS - My account was charged the day I placed the order.
 
I needed what I ordered by this weekend for a company trip and now I need to find it locally. Time I really don't have to waste.
 
Yeah me too. I can't launch my boat until my shift cables come in. I was counting on them coming today so I can install them and make sure everything is running smooth for a launch sometime next week.
 
Hmmm. I placed my order for some anodes and it came in as expected...
 
I had a question about an order earlier this week and I opened a ticket. It was answered within an hour. You're probably best off opening a ticket.
 
I opened a ticket and no responce and it has been three days. If they don't have the parts then fine, let me know.
 
I also have an order issue. BoatFix was always quick in filling orders in the past. I ordered a fuel flow gauge on June 5th and so far nothing. Check order online and although order was accepted there was no indication of it being shipped or even backordered. Not the usual fine service from BoatFix.
 
I would say the fellers at BoatFix need to reply here to clear their name and give us some explanations. At least that's what I would do if it were my company . . . . .
 
Guys, The phones are answered as quickly as they can be...they are simply overwhelmed. The Help Desk functions just fine and I get, and respond to, all tickets I get.

There is the electronics side and the parts side. I have the parts side.

You also have to understand that the vast majority of orders do ship within a day or so. There are problems that come along that are beyond our control from the supply side and the orders affected by this difficulty are a very small percentage.

I know it's aggravating, but please be aware that we try our hardest to resolve any issues as quickly as they can be resolved.
 
It is human nature is to complain about things we do not like or have problems with. Thanks for responding Mike. Glad to hear business is well and all of our concerns are being addressed promptly.
 
I have been in business for thirty years. If I can't fill an order, I always respond to my customers. If they are too busy, god bless them, but if they have an answering machine and expect people to leave a message, then they have to address the call at some point. But not at THEIR own convenience.
 
Can someone post a phone number they know BoatFix will answer? I would be more than happy to call it.
 
Have a little patience, guys. Yes, BoatFix is alive and still in business.

I had a discussion with Mike Sibley at BoatFix yesterday, and with Les Hall the day before. In a nutshell, they're swamped with orders! As I'm sure you know, new boat sales are way down, and even nonexistent in many cases. Tons of people are maintaining and upgrading their existing boats, and are ordering replacement parts and equipment, rather than buying new boats.

And keep in mind that with the recession, most parts and equipment manufacturers - if they're even still in business - have laid off many people since last summer, and they're all operating with skeleton crews. They simply can't keep up with the demand. BoatFix can't ship something if they can't get it...

Everybody is overtaxed this year, including me, and we just aren't able to give the service as quickly as we did before.
 
The biggest problem we have right now is the phones. Help tickets are answered promptly and we've add a "live chat" feature on the help desk to also facilitate communications. If you guys can take a minute and post a help desk, Mike will get you a response as quickly as possible. But I don't recall seeing any problems with cables. However, I have no way of matching BoaterEd user names to BoatFix orders.
 
OK. I will try a third time at the help desk. At this time I just need to make sure they DON'T ship the order because I need to get my item pronto.
 
We need to verify that it hasn't shipped. Do you have an order no?

No Gin, I discovered the problem with your order. You had asked to verify that you were ordering the correct part. That "kicked" it out of the system and it didn't get processed in a timely manner. It was entirely my fault. However, you will have the cables Monday, Tuesday at the latest. I apologize for the delay.
 
Thanks for the post and telephone call this morning Mike. You helped put me at ease for sure!
 
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