BoatFix

rnbenton

rnbenton

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Apr 4, 2009
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OK, everyone is quick to criticize so I wanted to be equally quick to praise. On the 19th I oredered several parts from BoatFix, water temp senders, belts, etc. UPS just delivered the whole lot.

If anyone alse can ship faster than that I sure don't know who they are!

Thanks!

Bob
 
I also placed an order on the 19th for 6 Polyform fenders. The boxes were on my porch when I got home from work today.

Great service!!
 
I placed a large order a month ago for everything that I needed to be on the water. The packages came in two days and everything was perfect! The best part is I saved a TON of money too!
 
I had problems with an order, but the thread got deleted ;-)

I ordered from them again - they are FAR from perfect but have good products and a great selection.
 
Its been a few years but when I was working on my big boat in AK, I got stuff 2nd day with no problem.
I've had a time finding stuff online, so I just called for help and get it...always.
 
The only problem I've had with BoatFix is if there is a problem with the order. On two occassions they waited for me to E mail them to ask them for the status of my order. They then responded that my item was out of stock or backordered etc. Whenever I ordered something on line from other vendors I have always received an E mail witin a day or so to alert me that there would be a delay in filling my order. It would be nice to get that from Boat Fix.
 
I thought about ordering something yesterday only to find my credit card charged and the stuff on my porch this morning. This mind reading stuff's gotta stop
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Placed an order with Boatfix and recieved a free Sham Wow with my order...Original item was returned for FULL credit and I got to keep the FREE Sham Wow...I only had to pay a small shipping and handling charge of $34.96 for the free Sham Wow...
I had my choice for a free gift of a Sham Wow or a Slap Chop...
For a limited time only Boatfix offered these Sham Wow's autographed by the one and only MSibley...They will be a collectors item in a few years...
This would normaly be a problem because the ink used for the autograph came off the first time I used it and smeared all over the boat...I would of had to buy a special ink remover from BoatFix at a cost to me of $3.79, but lucky for me I took out the special extended insurance on the Sham Wow for only $38.63 which covered the ink remover...
 
I placed an order on Sunday 7/19.

Didn't hear anything and opened a ticked yesterday to ask about status. Mike responded within 2 hours that they were just getting the delivery of product and it should ship out same day (yesterday). Got an email late yesterday that it shipped. Received it today (ground).

Can't get much better than this.
 
quote:
Originally posted by CaptNCamille

The only problem I've had with BoatFix is if there is a problem with the order. On two occassions they waited for me to E mail them to ask them for the status of my order. They then responded that my item was out of stock or backordered etc.
Click to expand...


I agree with this. I worked in customer service and I know how much proactive CS is appreciated by customers. However, it had to come after higher priorities sometimes. That may be the problem with BF. Perhaps Les could upgrade the ordering procedure program to automatically inform customers of a backordered item? Or at least a report for CS to review everyday?

Also, I thin BF discriminates against the left coast customers! Unless we order and pay extra for express shipping, it takes 5-7 days to receive an order......
 
Yes, and BTW I din't mean to sound like I was complaining, I meant it more as a suggestion to improve service. Mike did get right back to me by E mail to let me know that my order was out of stock and offered an alternative item, which I ordered and received in a few days.

Prices and service at Boat Fix are very good and I hope they stay around for a long time.
 
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