- Joined
- Sep 23, 2002
- RO Number
- 10265
- Messages
- 9,958
Ok, this will be a super long post. I contacted them. Said I wanted to cancel their service.
This is what I got back. I assume its a stock answer they send to everyone as they must get tons of people calling them a scam!
Dear Managing Owner,
This message is written in response to your refund request for Renewal of Documentation for "CurrentSea" with USCG Doc. No.: 1219962 received today, 4/19/2017 via email.
According to your message, you've requested your application to be cancelled, and a full refund for your fees submitted, despite your acknowledgement of the fact that your Renewal request has already been successfully processed.
Please be advised that all previous correspondence, including this message, has been forwarded to our firm's retained legal counsel [CC'd on this message], as you have already made your intention to defraud, and defame our firm evident through your previous message(s).
As the Terms and Conditions clearly state, whether you choose to cancel your application or not, all application and processing fees submitted remain non-refundable in accordance with the Authorization of Payment you selected. You should also be aware of the fact that your application for Renewal of Coast Guard Documentation was successfully submitted on 4/17/2017. See receipt below:
Application Name: Vessel Doc Form
Pay.gov Tracking ID: 261TTOVH
Agency Tracking ID: 75226872853
Transaction Type: Sale
Transaction Date: 04/17/2017 05:43:17 PM EDT
Service Requested: Renewal
Vessel Number: 1219962
As detailed above, not only are we unable to process a refund, but your application has already been processed so we can no longer cancel the application.
I understand you have stated your intention to dispute the charges with your financial institution, despite the fact that you did authorize the charge at the time of your submission. Again, you have even already acknowledged, in writing, receipt of the service you'd requested. As a result, appropriate action is already underway in response.
All correspondence on this matter, including this message, has been forwarded to retained legal counsel. Please consider the outcome of this act of consumer fraud you've committed, before defrauding other businesses in the future.
In addition to the fact that you've already acknowledged in writing the fact that you've already received the service you've paid for, please be advised that in accordance with the Authorization of Payment that you selected at time of submission, and the Terms and Conditions of the website already accepted through use, and by submitting your application; all application and processing fees submitted are non-refundable. Please see the Authorization of Payment you've already selected below: (Emphasis Added)
AUTHORIZATION*
I agree to pay the above total amount according to the card issuer agreement and hereby authorize the charge for the total amount above for the processing of selected USCG documents. I understand that my application will be processed in the order in which it is received by U.S. Vessel Documentation. I understand that application and processing fees are non-refundable as per U.S. Vessel Documentation and as per 46 CFR 67.500(e)
In regards to your claim of intentional misrepresentation, please see the following disclaimer: (Emphasis Added)
Copyright 2016 U.S. VESSEL DOCUMENTATION | All Rights Reserved. U.S. Vessel Documentation is NOT the U.S. Coast Guard or the National Vessel Documentation Center; we are a third party agency that handles USCG Documentation processing to NVDC.
This disclaimer appears at the bottom of every navigable page of the website you submitted your application on.
Additionally, by using the website's services, you've already accepted the Terms and Conditions of the website that clearly stipulate that you acknowledged you were submitting your application with a third-party agency, and that all application and processing fees submitted would remain non-refundable, even in the event of a cancellation.
The Terms and Conditions you've already accepted are included below: (Emphasis Added)
Terms and Conditions for Usage of uscgdocumentation.us Website
1. Terms
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on U.S. Vessel Documentation’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to deconstruct or reverse engineer any software contained on U.S. Vessel Documentation’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by U.S. Vessel Documentation at any time.
Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Limitations
By using this website, you, the customer, warrant to us that all information provided is true and accurate and that you are not using any transaction to commit any wrongful civil or criminal act.
Likewise, if a documentation transaction is rejected due to any error in the completeness or accuracy of the information you provide, then the consequences for such are solely of your own doing, and USVD bears no responsibility or liability caused thereby. This could include suspension of your rights to use your vessel and penalties, prosecution, and fines of up to $10,000 assessed by the USCG;
In no event shall U.S. Vessel Documentation or its suppliers be liable for any consequential damages (including, without limitation, damages for loss of data, or lost profits, or damages due to business interruption) arising out of the use of inability to use the materials on U.S. Vessel Documentation’s uscgdocumentation.us website, even if U.S. Vessel Documentation or a U.S. Vessel Documentation authorized representative has been notified orally or in writing of the possibility of such damage.
In no event shall U.S. Vessel Documentation or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on U.S. Vessel Documentation’s Internet website, even if U.S. Vessel Documentation or a U.S. Vessel Documentation authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
4. Revisions and Errata
The materials appearing on U.S. Vessel Documentation’s website could include technical, typographical, or photographic errors. U.S. Vessel Documentation does not warrant that any of the materials on its website are accurate, complete, or current. U.S. Vessel Documentation may make changes to the materials contained on its website at any time without notice. U.S. Vessel Documentation does not, however, make any commitment to update the materials.
5. Links
U.S. Vessel Documentation has not reviewed all of the websites linked to its Internet website and is not responsible for the contents of any such linked website. The inclusion of any link does not imply endorsement by U.S. Vessel Documentation of the website. Use of any such linked website is at the user’s own risk.
6. Site Terms of Use Modifications
U.S. Vessel Documentation may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
7. Governing Law
Any claim relating to U.S. Vessel Documentation’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.
8. Fees are Non-Refundable; Failure to respond Will Result in Cancellation of Application
By accepting these terms and conditions and making all payments required for your transaction, you acknowledge that there will be no refund of any fees charged by us and paid by you for any reason.
90-Day Period to Respond to Deficiency in your Documentation: I understand that if I do not respond to deficiency requests within 90 days of the date of the deficiency request, my application will be cancelled.
Fees submitted for online applications include application fees to the NVDC as well as company fees for services provided.
9. Disclaimer
I understand that U.S. Vessel Documentation is NOT the U.S. Coast Guard or the National Vessel Documentation Center.
I understand that U.S. Vessel Documentation does not represent any government agency and is not endorsed by any governmental agency.
I understand I am submitting my application through a private company.
I understand that all of my application and processing fees regarding the submission of my application are nonrefundable.
I understand that in the event I desire to cancel my application, my fees are nonrefundable.
I understand that my application will be processed in the order in which it was received and no exact time frame regarding my application can be given as every application is unique.
The materials on U.S. Vessel Documentation’s website are provided “as is.” U.S. Vessel Documentation makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, U.S. Vessel Documentation does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
This service has not been approved or endorsed by any agency of the government.
[th]
Please be advised that applications submitted over the weekend will be processed the following Monday.
The NVDC requires an annual renewal of all active vessel registrations, which can only be done, each year, one at a time. However, we offer a pre-paid service to you for the next five years to avoid a lapse in registration. We will renew your registration for consecutive five years period with the NVDC and pay all government fees. If you choose for us to renew your registration for anything less than five years, we will do so each year per the number of years selected.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and make use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available, to customers, information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
U.S. Vessel Documentation and uscgdocumentation.us are NOT the National Vessel Documentation Center; we are a third party agency that handles U.S. Coast Guard Documentation processing to NVDC.
Copyright 2017 U.S. VESSEL DOCUMENTATION | All Rights Reserved. U.S. Vessel Documentation is NOT the U.S. Coast Guard or the National Vessel Documentation Center; we are a third party agency that handles USCG Documentationprocessing to NVDC.
--
Regards,
Sean Mallos
Billing Department
US Vessel Documentation
Office: (866) 981-8783
Fax: (877) 564-1398
Email: seanrb2@gr5tuscgdocumentation.us
U.S. VESSEL DOCUMENTATION
Our guidance/advice is predicated only upon the information as submitted. If that information proves imprecise, incorrect, or changes materially, our guidance/advice may change. All application and filing fees are nonrefundable. I understand that my application will be processed in the order in which it was received by U.S. Vessel Documentation. We provide definitive guidance relative to vessel documentation only upon the presentation of materials in accordance with the regulations found in 46 CFR Subpart 67.
CONFIDENTIALITY NOTICE: This communication and any documents,files or previous e-mail messages attached to it, constitute an electronic communication within the scope of the Electronic Communication Privacy Act, 18 USCA 2510. This communication may contain non-public, confidential, or legally privileged information intended for the sole use of the designated recipient(s). You understand that U.S. Vessel Documentation is not the U.S. Coast Guard or the National Vessel Documentation Center as stated in our website. You understand that U.S. Vessel Documentation does not represent any governmental agency. The unlawful interception, use or disclosure of such information is strictly prohibited pursuant to 18 USCA 2511 and any applicable laws. If you are not the intended recipient, or have received this communication in error, please notify the sender immediately by reply email and delete all copies of this communication, including attachments, without reading them or saving them to disk.
This is what I got back. I assume its a stock answer they send to everyone as they must get tons of people calling them a scam!
Dear Managing Owner,
This message is written in response to your refund request for Renewal of Documentation for "CurrentSea" with USCG Doc. No.: 1219962 received today, 4/19/2017 via email.
According to your message, you've requested your application to be cancelled, and a full refund for your fees submitted, despite your acknowledgement of the fact that your Renewal request has already been successfully processed.
Please be advised that all previous correspondence, including this message, has been forwarded to our firm's retained legal counsel [CC'd on this message], as you have already made your intention to defraud, and defame our firm evident through your previous message(s).
As the Terms and Conditions clearly state, whether you choose to cancel your application or not, all application and processing fees submitted remain non-refundable in accordance with the Authorization of Payment you selected. You should also be aware of the fact that your application for Renewal of Coast Guard Documentation was successfully submitted on 4/17/2017. See receipt below:
Application Name: Vessel Doc Form
Pay.gov Tracking ID: 261TTOVH
Agency Tracking ID: 75226872853
Transaction Type: Sale
Transaction Date: 04/17/2017 05:43:17 PM EDT
Service Requested: Renewal
Vessel Number: 1219962
As detailed above, not only are we unable to process a refund, but your application has already been processed so we can no longer cancel the application.
I understand you have stated your intention to dispute the charges with your financial institution, despite the fact that you did authorize the charge at the time of your submission. Again, you have even already acknowledged, in writing, receipt of the service you'd requested. As a result, appropriate action is already underway in response.
All correspondence on this matter, including this message, has been forwarded to retained legal counsel. Please consider the outcome of this act of consumer fraud you've committed, before defrauding other businesses in the future.
In addition to the fact that you've already acknowledged in writing the fact that you've already received the service you've paid for, please be advised that in accordance with the Authorization of Payment that you selected at time of submission, and the Terms and Conditions of the website already accepted through use, and by submitting your application; all application and processing fees submitted are non-refundable. Please see the Authorization of Payment you've already selected below: (Emphasis Added)
AUTHORIZATION*
I agree to pay the above total amount according to the card issuer agreement and hereby authorize the charge for the total amount above for the processing of selected USCG documents. I understand that my application will be processed in the order in which it is received by U.S. Vessel Documentation. I understand that application and processing fees are non-refundable as per U.S. Vessel Documentation and as per 46 CFR 67.500(e)
In regards to your claim of intentional misrepresentation, please see the following disclaimer: (Emphasis Added)
Copyright 2016 U.S. VESSEL DOCUMENTATION | All Rights Reserved. U.S. Vessel Documentation is NOT the U.S. Coast Guard or the National Vessel Documentation Center; we are a third party agency that handles USCG Documentation processing to NVDC.
This disclaimer appears at the bottom of every navigable page of the website you submitted your application on.
Additionally, by using the website's services, you've already accepted the Terms and Conditions of the website that clearly stipulate that you acknowledged you were submitting your application with a third-party agency, and that all application and processing fees submitted would remain non-refundable, even in the event of a cancellation.
The Terms and Conditions you've already accepted are included below: (Emphasis Added)
Terms and Conditions for Usage of uscgdocumentation.us Website
1. Terms
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on U.S. Vessel Documentation’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to deconstruct or reverse engineer any software contained on U.S. Vessel Documentation’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by U.S. Vessel Documentation at any time.
Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Limitations
By using this website, you, the customer, warrant to us that all information provided is true and accurate and that you are not using any transaction to commit any wrongful civil or criminal act.
Likewise, if a documentation transaction is rejected due to any error in the completeness or accuracy of the information you provide, then the consequences for such are solely of your own doing, and USVD bears no responsibility or liability caused thereby. This could include suspension of your rights to use your vessel and penalties, prosecution, and fines of up to $10,000 assessed by the USCG;
In no event shall U.S. Vessel Documentation or its suppliers be liable for any consequential damages (including, without limitation, damages for loss of data, or lost profits, or damages due to business interruption) arising out of the use of inability to use the materials on U.S. Vessel Documentation’s uscgdocumentation.us website, even if U.S. Vessel Documentation or a U.S. Vessel Documentation authorized representative has been notified orally or in writing of the possibility of such damage.
In no event shall U.S. Vessel Documentation or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on U.S. Vessel Documentation’s Internet website, even if U.S. Vessel Documentation or a U.S. Vessel Documentation authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
4. Revisions and Errata
The materials appearing on U.S. Vessel Documentation’s website could include technical, typographical, or photographic errors. U.S. Vessel Documentation does not warrant that any of the materials on its website are accurate, complete, or current. U.S. Vessel Documentation may make changes to the materials contained on its website at any time without notice. U.S. Vessel Documentation does not, however, make any commitment to update the materials.
5. Links
U.S. Vessel Documentation has not reviewed all of the websites linked to its Internet website and is not responsible for the contents of any such linked website. The inclusion of any link does not imply endorsement by U.S. Vessel Documentation of the website. Use of any such linked website is at the user’s own risk.
6. Site Terms of Use Modifications
U.S. Vessel Documentation may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
7. Governing Law
Any claim relating to U.S. Vessel Documentation’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.
8. Fees are Non-Refundable; Failure to respond Will Result in Cancellation of Application
By accepting these terms and conditions and making all payments required for your transaction, you acknowledge that there will be no refund of any fees charged by us and paid by you for any reason.
90-Day Period to Respond to Deficiency in your Documentation: I understand that if I do not respond to deficiency requests within 90 days of the date of the deficiency request, my application will be cancelled.
Fees submitted for online applications include application fees to the NVDC as well as company fees for services provided.
9. Disclaimer
I understand that U.S. Vessel Documentation is NOT the U.S. Coast Guard or the National Vessel Documentation Center.
I understand that U.S. Vessel Documentation does not represent any government agency and is not endorsed by any governmental agency.
I understand I am submitting my application through a private company.
I understand that all of my application and processing fees regarding the submission of my application are nonrefundable.
I understand that in the event I desire to cancel my application, my fees are nonrefundable.
I understand that my application will be processed in the order in which it was received and no exact time frame regarding my application can be given as every application is unique.
The materials on U.S. Vessel Documentation’s website are provided “as is.” U.S. Vessel Documentation makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, U.S. Vessel Documentation does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
This service has not been approved or endorsed by any agency of the government.
[th]
Please be advised that applications submitted over the weekend will be processed the following Monday.
The NVDC requires an annual renewal of all active vessel registrations, which can only be done, each year, one at a time. However, we offer a pre-paid service to you for the next five years to avoid a lapse in registration. We will renew your registration for consecutive five years period with the NVDC and pay all government fees. If you choose for us to renew your registration for anything less than five years, we will do so each year per the number of years selected.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and make use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available, to customers, information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
U.S. Vessel Documentation and uscgdocumentation.us are NOT the National Vessel Documentation Center; we are a third party agency that handles U.S. Coast Guard Documentation processing to NVDC.
Copyright 2017 U.S. VESSEL DOCUMENTATION | All Rights Reserved. U.S. Vessel Documentation is NOT the U.S. Coast Guard or the National Vessel Documentation Center; we are a third party agency that handles USCG Documentationprocessing to NVDC.
--
Regards,
Sean Mallos
Billing Department
US Vessel Documentation
Office: (866) 981-8783
Fax: (877) 564-1398
Email: seanrb2@gr5tuscgdocumentation.us
U.S. VESSEL DOCUMENTATION
Our guidance/advice is predicated only upon the information as submitted. If that information proves imprecise, incorrect, or changes materially, our guidance/advice may change. All application and filing fees are nonrefundable. I understand that my application will be processed in the order in which it was received by U.S. Vessel Documentation. We provide definitive guidance relative to vessel documentation only upon the presentation of materials in accordance with the regulations found in 46 CFR Subpart 67.
CONFIDENTIALITY NOTICE: This communication and any documents,files or previous e-mail messages attached to it, constitute an electronic communication within the scope of the Electronic Communication Privacy Act, 18 USCA 2510. This communication may contain non-public, confidential, or legally privileged information intended for the sole use of the designated recipient(s). You understand that U.S. Vessel Documentation is not the U.S. Coast Guard or the National Vessel Documentation Center as stated in our website. You understand that U.S. Vessel Documentation does not represent any governmental agency. The unlawful interception, use or disclosure of such information is strictly prohibited pursuant to 18 USCA 2511 and any applicable laws. If you are not the intended recipient, or have received this communication in error, please notify the sender immediately by reply email and delete all copies of this communication, including attachments, without reading them or saving them to disk.
