Impressed With Furuno USA

B

billshearon

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exMember
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Dec 25, 2005
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19814
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I must say I am impressed with the Tec support from Furuno USA. I have been having a problem with my Furuno Radar. I was getting dark rings and a message saying “No Heading Pulse". I went through all the steps listed in the manual with no results. I tried everything I knew to do, but no results. I left the boat around midnight last night and went home. Yes I was a little frustrated because I could see a big repair bill coming. About one this morning I decided to send Furuno USA an email and see if I could get any help. At 7:08 this morning I received an email from Jeff Lantz of Furuno USA. He sent me very straight forward and easy to follow instructions on how to correct the problem that I was having. I have just returned from the boat and my radar is up and running like brand new and it did not cost me a dime. Yes, I am impressed with Jeff Lantz and Furuno USA.
 
Yep, you pay plenty for Furuno & it's nice to know you get what you paid for. IMHO A top notch outfit. I'm another happy customer.

I must say Northstar is another one. I can call in & get help while underway (as long as they are open)
 
I had same experience with Furuno. When I was having problems with one of my NavNet units, the electronics dealer that had installed it was no help; so I had the system down and was leaving for a month’s vacation in 2 weeks. Sent the unit to Furuno (actually located in MD), I called them explained my dilemma, they not only furnished me with a new unit but came up to Baltimore to reinstall and load new software on the other Furuno unit, great product…great service. Jerry
 
quote:
Originally posted by Capt. Art

Yep, you pay plenty for Furuno & it's nice to know you get what you paid for. IMHO A top notch outfit. I'm another happy customer.

I must say Northstar is another one. I can call in & get help while underway (as long as they are open)

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First, in the interest of full dislosure, I work part-time for a marine electronics installer who is certified by NMEA and Raymarine. He is also a Raymarine and a Garmin dealer. That said, he will install any electronics that best fit the customers needs or desires.

I am also impressed with Furuno support. I use their phone support. Sometimes, when they are busy, I get an answering machine. But I always get a return call in less than an hour.

I am not impressed with Northstar. I have worked on jobs that have had numerous problems with support and supply of Northstar components. The most extreme case was a failure "out of the box" of a new 12" Norhtstar 6000 which was ultimately fix by installing Furuno equipment instead.
 
RE: Northstar. I'm only going by my experience with my old two 952's that I have upgraded to the new 6100i's. I've had no major problems and the two minor problems were addressed underway with easy fixes? If you deal with them on a regular basis I'd go with your experiences more then mine? But, I've been very satisfied with my 2 new 6100i units. BTW, radar is still Furuno & it will stay that way. Their stand alone radar is excellent
 
With the help of Furuno Tech Support, I've got my 1734C up and running and talking with my Garmin 192C. They were great to work with! I wish they could all be that easy to work with. Fast replies from them too. No waiting 24-48 hours for a responce. They've got my business next time around!
 
quote:
Originally posted by billshearon

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Bill- Care to share Mr. Lantz's helpful instructions in case others experience the same problem?
 
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