Les, HELP!

G

gcolton

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9708
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Les, last Tuesday, 21 August, I sent "Mike" the following message
*****************************************
"Mike, On 31 January, 2011 I purchased a Rule 53S bilge pump from you. boatfix order No. 127523

I understand that the warranty on this pump is 2 years.

That pump has failed.

Please tell me what I should do now.

Thanks.

George

****************************************

On Wednesday I had not received a reply so I sent him a Help Desk message quoting the message.

On Thurdsay when I had still not received a reply I sent you a Private Message.

Today I have still not received a reply from anyone.

I have a hurricane targeting me and the main bilge pump is out. I had hopped a new one would have been shipped by now.

HELP!!! What am I to do at this time?

George
 
"HELP!!! What am I to do at this time?"

Go get a pump, put it in the boat, and deal with this later.
 
Shouldn't you be dealing with the manufacturer?
 
quote:
Originally posted by Veg

Shouldn't you be dealing with the manufacturer?

Click to expand...


I do not know. That is why I wrote Mike.

I am not used to this mail order "things."

George
 
"please contact Rule Customer Service directly at 978-281-0573"
 
Agree, get the pump replaced ASAP and worry about the warranty after the storm.
 
I thought Mike was no long working for boatfix.com? But a help ticket should have gotten to the correct person......hmmmmmm
 
The warranty is with the manufacturer not boatfix. DOA on delivery is one thing but 18 months later you need to deal with Rule.
 
There are many reasons BF is cheaper than West Marine or your local chandlery, or a specialist like Depco who stocks their own inventory . Here's one of them. No (completely) free lunch!
 
quote:
Originally posted by caltexfla

There are many reasons BF is cheaper than West Marine or your local chandlery, or a specialist like Depco who stocks their own inventory . Here's one of them. No (completely) free lunch!

Click to expand...

+1`
 
quote:
Originally posted by caltexfla

There are many reasons BF is cheaper than West Marine or your local chandlery, or a specialist like Depco who stocks their own inventory . Here's one of them. No (completely) free lunch!

Click to expand...

Same goes for Xantrex chargers as well.
Bill
 
Problem solved for the long term. Finally managed to contact Rule and faxed them the purchase order. They will get a pump to me in two to three weeks.

In th meantime I need to haul the boat to clean the running gear. This seems like a good time to do that!

George
 
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