New Regal Website Suggestions

how about including pictures of the stuff that REALLY matters... nah... not the drink holders or the flat screens :-) but the engine room !!!! filters, tanks, strainers, batteries, that kind of stuff.

the stuff that most builders NEVER show... sometime with good reasons :-(

sorry for the intrusion, I'm not a Regal owner, but came close to buying a 42 back in 98...
 
I also second the motion of archives dating back further than 2004. I contacted you last summer as I was comtemplating purchasing a 2000 2660 for a specs sheet so I would know the standard items and options for the boat. I can say that I was treated very well and I was mailed a complete year 2000 sales brochure on the product but that didnt have what I was looking for. My main concern was the size of the blackwater tank as all that goes in it is the vacuflush waste as the other drains are pumped overboard via sump.
The gauge on the blackwater tank didnt work at all although the fresh water did. I pulled out the gauge to fined that the wire was unplugged and it works fine now.
sorry for the book but the boat is great!!!!!
 
Hey Regal_Boats_Marketing....

Are you reading this stuff? Lots of good ideas, mostly from L O N G T I M E Regal boats. As I read them, I get the impression, LOUD AND CLEAR, that given the opportunity, many of us would like to use the "updated" site to interact with the manufacturer. I for one have a need for several small items on my boat needing replacement, but don't want to use generic parts. The owner's manual's suggestion, along with access to a parts calalog/accessory inventory would be invaluable.

But as I continue to read all these good suggestions, I was wondering, are you really representing Regal boats? (not offense if you are, it just seemed a little strange tosee you here so soon after the forum started)
 
Glad you're online and listening, I concur with many of the posts, Owner's Manuals would be a definite plus since I seem to be missing one. Also a Tips Section and access to Tech Support, especially in the electronics area. For example, how do I get around the problem of getting engine monitoring on my Raymarine E80 when the dual Mercruisers use the proprietary Smartcraft which is not NMEA2000 compatible?

Maintenance schedules would be helpful as well, although they may already be in the Owner's Manual.

Also, please make the site compatible with the Safari browser used by most Mac computers.

I'm sure I'll come up with more but thanks for ability to input.

Kent
No Bad Days
4080 Commodore
 
Hi Regal Marketing,

Your dealers here in the UK are pretty dire to be honest. I have resorted to finding parts and assistance via E-mail, usually through Rodney, (great helpfull guy by the way).

As already discussed the ability to view and order spare parts would be great.

Tie that in with a logon facility and the requirement to enter the HIN, this would allow you identify our idividual crafts, and only offer parts for the craft of the individual, thus not leaving anything to chance.

Also, again for us in the UK, not sure if it is a problem in the US, but specifcations and dimensions of different canopies, or the ability to order replacement, different canopies. I cannot find 1 single dealer in the UK willing to assist with this.
 
Hello Regal Boats...

As a new co-owner of a 1999 1950 LSC (My first powerboat) allow me to suggest the following be available on line:

Manuals, safety guides, maintenance and operation tips.
Wiring schematics and diagrams.
Parts specifications and their manufacturers so we may track down hardware and equipment.
Technical Service Bulletins like the auto makers have.

Others have suggested some of the above items and I wanted you folks know I agree.

I have heard that Regal does not support boats older that 5 years and I can live with that. However, the above items could be easily made available in PDF form and would make Regal ownership much easier and safer for your present and future new boat owners. When I have a problem with anything in my job as a building supervisor, the first place I go to is the manufacturer's web site and 9 out of 10 times the needed info is archived.

Also, your Parts Dept. may be understaffed

That's my 2 cents, thanks for asking,

Sid
 
Regal Marketing Team,
I would absolutely agree with what hase been suggested so far. This may be a little off-topic, but I just took delivery of a 2008 2665. The Regal Owners manual that was supplied with the boat had so many spelling and grammitical errors that I had troule understsanding some areas. Don't you guys proof read this stuff before it goes to print? Whoever prints these manuals should also proof-read it before they start printing. Hopefully Regal paid more attention to detail during the design & build of my boat.
 
Rob, I agree, however YOU need to proof read your own reply. :)
 
Hello Everyone,

Thanks for taking the time to post these great suggestions for www.regalboats.com Between sales, marketing and management, we have heard many of these same comments at boat shows and realize the importance of this information being accessible to our owners.

Some of you have asked why Regal is showing such an interest in this forum. We have some exciting changes in store over the coming months, and we figured the best way for us to deliver true value to our owners is to ask for their input up front. We truly realize the importance of communication and feel fortunate to have the strongest and most loyal owners and want to stay connected. We will continue to read posts on this forum and comment where appropriate.

Again thanks for the helpful input; it truly is invaluable – keep it coming! We will do our best to incorporate as many of these features as possible on the new site. You may see a few more new topics posted here in the future, so don’t be shy.

Chris Spindler
Marketing, Regal Boats

(Moderator Note: Edited to correct extra period that broke forum generated link to website address.)
 
Regal,
You are welcome, and thank for asking for our input.
 
I would like to be able to rate the local Regal Dealers. I also would like to see the ratings posted.
 
I agree with all of the posters, but I'd like to add three suggestions. First, your new website does not seem to be Mac compatible (your previous one was). Your website should be compatible with all of the popular operating systems to ensure the broadest possible audience. Secondly, you should vigorously support older boats if you want to promote the notion that your product is a good investment for the long run. A good online parts department, technical support including online owners' manuals and even factory repairs of problems with older boats will increase customer brand loyalty. Conversely, not supporting boats over five years old suggests that your boats are "throw-aways" with planned obsolescence built-in. For most people, a purchase approaching $100K or more represents a significant amount of money. It would be very reassuring to know that your company will support that investment for as long as the boat is in service. That would also help to keep resale values high. The net result is more return customers.
 
To expound on my previous post concerning support of older models, you need only to look at two success stories: Harley-Davidson motorcycles and Cessna aircraft. Both of these companies promote owner loyalty by supporting older products and by making owners feel they're part of a family. Innovation and tradition are interwoven in such a way that no one feels left behind or a victim of planned obsolescence. You can buy parts for a Harley Panhead or a 1960's C-172. Because of that, for example, more C-172s have been built than any other airplane in the world and their new light sport airplane (the Skycatcher) is a runaway success.
 
quote:
Originally posted by RBosque

Secondly, you should vigorously support older boats if you want to promote the notion that your product is a good investment for the long run. A good online parts department, technical support including online owners' manuals and even factory repairs of problems with older boats will increase customer brand loyalty. Conversely, not supporting boats over five years old suggests that your boats are "throw-aways" with planned obsolescence built-in. For most people, a purchase approaching $100K or more represents a significant amount of money. It would be very reassuring to know that your company will support that investment for as long as the boat is in service. That would also help to keep resale values high. The net result is more return customers.

Click to expand...


I second this post as the owner of 1986 Regal 277 XL ! - and would like to replace the carpet this year any advice or websites??? THANKS!
 
Some good points raised in this thread with reference to the 5 year limit for support.

May be I am being very stupid here, but I thought that Regal Boats had a Lifetime Guarantee. If that is the case, then why the lack of support and parts on craft over 5 years old.

To be honest however, having tried to get the correct Regal Stripe for my boat, as the one on is damaged, I was told that they do not do it any more. My boat is only 4 years old?

That would be my 2 pence (oops sorry), cents worth.

Take care all
 
I would love to see the owners group put back on the website. When it is cold and dark in the winter, looking at those photos gets me excited for spring and summer. Also, it would be great to know where Regal owners are in different areas of the country, for rendevous, etc...

Also, lets get some more clothing in the Regal Store, and other items. And, since some of us own older boats, it would be nice to have a forum for used parts, etc...
 
My thoughtful 21 year old son ordered me some Regal Merchandise from the Regal Website for Fathers Day.

- It finally arrived this past weekend -

Even at 21, he admitted he was disappointed in the quality of the Regal Burgee that he ordered. The gold lettering is smudged and is only on one side. The tip of the burgee is slightly tattered, and the packaging was such that it’s creased across the gold lettering.

I'm not sure how much he paid for these items, but I truly appreciate his thoughtfulness. I felt bad that he spent the $$ for old Dad, and he was disappointed in the items that were received. I'm not sure who to contact to see about a replacement Burgee or refund for him on this item?

I just checked on your website, and they note the following:

“Dinstinguish your Regal with this handsome burgee flying from your bow. This burgee is logoed on both sides so they'll know your brand loyalty coming and going.”

The Burgee we received is only lettered on one side.

Regards,
 
An assurance that REGAL and Marine Max will never appear in the same sentence would be nice.
 
Hi Joel,

Thanks for the information above.. I'll talk to my Son about this option. I see they will refund, less the S&H costs.. since they clearly mis-represneted the item, I'd think they should refund him on those costs as well. I'll see what they say about that.

I just feel bad about sending a well intended gift back.

Regards,
 
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