Problem with BoatFix

H

HarlenW

Member
Member
Joined
Mar 30, 2007
RO Number
25699
Messages
473
Has anyone had difficulty contacting BoatFix? I placed an order over a week ago and was told by Elaine that it would arrive Friday, July 9, but it didn't and I haven't received any shipping information. I have submitted two Help Desk tickets with no response and I have also left phone messages. My credit card has been charged.

Thanks.
 
Nope, no problem here. I ordered some items a week ago and received them in about 4 days. Just placed another order on Saturday and I'll bet I have them in hand by Wednesday. Since July 9 was last Friday and today is the first business day since you ordered I think your concern may be a bit premature.
 
I have not been on this site for a year or so and I think George was running things at BoatFix. Is he still around?
 
Bought a new prop last week and had it Friday. Sorry, hope you get your toys!
 
I had a few days delay in getting a reply to an inquiry but it came nonetheless-too bad they didn't have my size. I hate going to Waste Marine...
 
From my experience, my orders are shipped out the next day. The prices on most items are competitive and for the most part less expensive. From my experience, parts that are not in stock at their distributor's warehouse can cause issues and delays. I had to wait a week before I was informed that an item(s) was not available. Credit for returns can also take a while. Boatfix is my first look when needing items. I just wish I had the same service that others always seem to get.
 
quote:
Originally posted by Paul Isaac

That shows up as a restricted forum Hogan.

Click to expand...


That's something they might want to think about changing. You shouldn't have to pay to ask about your order.
 
quote:
Originally posted by rawidman

quote:
Originally posted by Paul Isaac

That shows up as a restricted forum Hogan.

Click to expand...


That's something they might want to think about changing. You shouldn't have to pay to ask about your order.

Click to expand...


That has been mentioned a few times on here...I totally agree with you...
 
A couple of things, first and foremost, while I do monitor this forum as time permits, this is not BoatFix. This forum is for boating topics, not designed to be used as a help desk. The other forum is designed as a service to our subscribers for general information and also not as a BoatFix help desk. It's private because I don't want to use this site as a BoatFix hub. There are no problems I know of regarding communications. As of Friday night, none of the customer service people had unanswered help tickets at BoatFix. If you posted one over the weekend or yesterday, customer service will be working on it.

As far as your order is concerned, you were informed early on that: "I have left a voicemail message, but also wanted to contact you through email.

The battery that you have ordered is considered hazardous material by the shipper and needs to be shipped directly from the factory. with an additional $30.00 Hazmat fee for UPS. The factory is located in Illinois and will take at least 3 days to get to you.

Please let us know if you wish to continue with your order.

Sincerely,

Elaine H.
BoatFix - Electronics

Thank you for shopping at BoatFix."

Not only did we contact you by phone, we followed up with an email. Unfortunately, once an item has to be shipped from a manufacturer, we lose all control. However, both items shipped, one on 7/7 and the other on 7/8. Hopefully they will arrive today.
 
I need an impeller. I just decided to work on the boat this evening.

Would you put it on the Weiner's (carver 2557) account and have it here by 5:00?

Thankng you in advance,

Stan
 
if there was any way to do it, we would. But takes two days ground from the warehouse in MO. No problem with Weiner's account though.
 
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