Customer service is the name of the game these days in tough economy - they better start figuring out a better way. You guys experience the same thing or is it just my marina?
Don
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Gotta say Don,
We are pretty happy with our homeport marina, NorthPoint, in Winthrop Harbor, IL.
You schedule your haul-out, bring your boat over to fuel / pump-out dock on that day, witness the pump-out, toss the kid the keys and they do the rest while you sit and watch in the warm waiting room eating complimentary bagels and drinking free coffee. You can drive your boat into the lift bin if you want, but most do not. Doesn't matter if you paid for inside or outside storage either.Like I wrote before, we are happy with the service they provide.
Glad the new bottom paint held up!
Sorry about the rub rail though, hope it's an easy and cheap fix.
Bob