As mentioned the pump is between the burners on the near side. The fill location is on the opposite side between the burners. It takes about a cup or so to fill it. Pump it 15 - 20 times, open the burner for just a second and then close it. That will put some alcohol in the burner cup. Light it and let it burn out. Then strike a match and hold it near the cup and open the valve and it should be hot enough to burn. If not, put some more in the cup and get it even hotter. The first few times you do it, have a pot handy with some water. You will attempt to scorch your eyebrows and you will swear you are going to burn the ceiling, but you won't. We just put some in the burner cup and light it. As it starts to burn out, we open the valve briefly again. Eventually it will start burning normally. It gets hot enough that it goes right to a vapor instead of staying liquid and that's when it's working right. You'll get a nice blue flame shooting out all sides of the burner cup. The nice thing about an alcohol fire is that water will put it out! The first few times I did it, I wasn't ready for a 6 - 12 inch high flame! As we got better at it, the flame was only an inch or two while heating the burner cup. Now, we just put a pot of water over it until is settles down and we can light it or get it burning normally.