The New Boat has Arrived
- Thread starter towcapt
- Start date
headhoncho
Member
- Joined
- Nov 17, 2006
- RO Number
- 24267
- Messages
- 11
Phil,
I have a question regarding BoatUS towing coverage as it pertains to commercial vessels and I'm getting conflicting info from the people at BoatUS I have spoken with over the phone. If this forum is an inappropriate place to discuss this, I would happily e-mail my question to you. Thanks.
Matt Peterson
E-mail- matt at head-honcho.net
I have a question regarding BoatUS towing coverage as it pertains to commercial vessels and I'm getting conflicting info from the people at BoatUS I have spoken with over the phone. If this forum is an inappropriate place to discuss this, I would happily e-mail my question to you. Thanks.
Matt Peterson
E-mail- matt at head-honcho.net
- Joined
- Apr 22, 2005
- RO Number
- 17103
- Messages
- 408
Nice boat Phil! Hopefully, I don't see it up close and in person anytime soon! Good luck with it.
Or you can email him via this website. Just click on the email Icon or go to his profile.
Phil, I saw your new boat yesterday both before the air show and afterwards! What a beauty she is on the water!!!! And she looked very impressive as you were side towing that houseboat down Piper Slough....looks like you were pretty busy on Sunday......
Phil, I saw your new boat yesterday both before the air show and afterwards! What a beauty she is on the water!!!! And she looked very impressive as you were side towing that houseboat down Piper Slough....looks like you were pretty busy on Sunday......
headhoncho
Member
- Joined
- Nov 17, 2006
- RO Number
- 24267
- Messages
- 11
Well, I never heard from Phil but I'll tell my BoatUS towing story here anyway, since it has a happy ending.
Last year I bought a BoatUS membership with on-the-water towing coverage for my Boston Whaler Outrage 21, which I use primarily in my business. The other day I went to the BoatUS web site to renew that membership. While doing so, I read some fine print that indicated that commercial vessels are not covered by BoatUS towing services. I was a little shocked to read this, especially since it didn't stop BoatUS from taking my money last year (even though I had correctly identified my boat's primary use as commercial), nor did it preclude them from renewing that membership and towing service this year. I was essentially paying for a service that I would never be allowed to use and BoatUS was aware of that.
Anyway, all hot and bothered, I called and e-mailed every BoatUS contact I could find to complain. It being fairly late back east, I mostly got voice mail. But yesterday, Chip Fardwell of the towing service's Customer Relations department called me. Unbidden, he told me he was going to refund my last year's membership and towing service fees and would check into the possibility that my boat might still be able to be covered because it is used for recreational boating as well.
So I am a happy camper. Even if it turns out I cannot use BoatUS towing services, I'm glad to see that BoatUS stepped up and did the right thing without my having to ask them to. Nice to see a big company that values customer service.
Last year I bought a BoatUS membership with on-the-water towing coverage for my Boston Whaler Outrage 21, which I use primarily in my business. The other day I went to the BoatUS web site to renew that membership. While doing so, I read some fine print that indicated that commercial vessels are not covered by BoatUS towing services. I was a little shocked to read this, especially since it didn't stop BoatUS from taking my money last year (even though I had correctly identified my boat's primary use as commercial), nor did it preclude them from renewing that membership and towing service this year. I was essentially paying for a service that I would never be allowed to use and BoatUS was aware of that.
Anyway, all hot and bothered, I called and e-mailed every BoatUS contact I could find to complain. It being fairly late back east, I mostly got voice mail. But yesterday, Chip Fardwell of the towing service's Customer Relations department called me. Unbidden, he told me he was going to refund my last year's membership and towing service fees and would check into the possibility that my boat might still be able to be covered because it is used for recreational boating as well.
So I am a happy camper. Even if it turns out I cannot use BoatUS towing services, I'm glad to see that BoatUS stepped up and did the right thing without my having to ask them to. Nice to see a big company that values customer service.
Got the word from BoatUS today that they will not tow a commercial vessel under the terms of membership, regardless of whether or not it is engaged in commercial activities at the time of the tow. I suppose commercial vessels as a group spend more time underway than recreational vessels do and therefore require a higher number of tows. Oh well.