Good to hear that they finally got it right for you, Rob. As for me, since I have the new gas 40DA my service writer is Trina who seems to be getting things done. You just have to stay on top of them but when they have done it, it has been excellent work. Let's hope it stays that way.
Even though your old service writer was promoted, since he did a good job for you, maybe if you talk to him you can get him to have a word with the new guy and set him straight. Otherwise, blow right by the new guy and speak to JD.
Happy Boating & see you on the water,
OJ
P.S. will see you at Watch Hill on the 12th for sure!